Improve customer experience with Pando Fulfillment Cloud
Customer experience measured through service levels plays a vital role in establishing and maintaining strong relationships with customers, enhancing brand reputation, and driving business growth. Quick, accurate deliveries help organizations ensure customer delight, boost loyalty, and profits.
Why prioritize this initiative?
How can Pando help you improve customer experience?
Meet Braeden
Head of Supply Chain for a Fortune 1000 enterprise
Due to logistics challenges, Braeden's organization is seeing a rise in churn and a drop in customer satisfaction owing to delays and stock-outs. He is looking for an effective way to improve customer service levels through her function.
Meet Braeden
Head of Supply Chain for a Fortune 1000 enterprise
Due to logistics challenges, Braeden's organization is seeing a rise in churn and a drop in customer satisfaction owing to delays and stock-outs. He is looking for an effective way to improve customer service levels through her function.
Our fulfillment lead times are high due to unexpected delays and wait times. The lack of end-to-end visibility while goods are being moved is crippling.
Reduce lead time for deliveries
Our fulfillment lead times are high due to unexpected delays and wait times. The lack of end-to-end visibility while goods are being moved is crippling.
> Implement track and trace in-transit and in facilities to improve supply chain visibility and accuracy, optimize routes, reduce wait times, avoid delays, and manage inventory levels.
> Use geofenced triggers to gain real-time visibility of loading and unloading times to bring down detention or demurrage charges.
Increase SLA adherence
We often see our carriers and vendors missing SLAs due to issues that could have been easily solved for on our end, if only we'd been aware of them.
We often see our carriers and vendors missing SLAs due to issues that could have been easily solved for on our end, if only we'd been aware of them.
Increase SLA adherence
> Enable constraint management to identify and resolve bottlenecks, optimize scheduling, and boost productivity.
> Unlock appointment-based scheduling and dispatch to optimize routes.
> Reduce traffic congestion in your yards and idle times to boost on-time performance.
> Ensure real-time visibility with timely ETA and status updates. Log and track updates to reduce detention fees and increase overall efficiency.
Routine, repetitive tasks are often time-consuming and take away attention from more complex issues that need to be solved.
Automate your workflows
Routine, repetitive tasks are often time-consuming and take away attention from more complex issues that need to be solved.
> Streamline order-to-fulfillment workflows like order processing, shipment tracking, anomaly detection, invoice processing and more.
> Reduce manual effort and provide your teams with more time to focus on improving customer engagement and experience.
Unlock real-time visibility for your customers
Our customers are often frustrated and dissatisfied as they are unable to proactively access updates regarding their shipments.
Our customers are often frustrated and dissatisfied as they are unable to proactively access updates regarding their shipments.
Unlock real-time visibility for your customers
> Enable real-time visibility to customers around their shipments across multi-modal and multiple legs of movement through a single platform.
> Reduce delivery errors, improve compliance on HAZMAT goods or eliminate risk of loss and damage to goods in-transit to improve customer satisfaction.
Our supply chain operations are vulnerable to disruptions and unexpected regional or global events. This has a trickle-down effect on delivery times, order fulfillment and ultimately, customer experience.
Build a resilient supply chain
Our supply chain operations are vulnerable to disruptions and unexpected regional or global events. This has a trickle-down effect on delivery times, order fulfillment and ultimately, customer experience.
> Enable seamless communication and collaboration through a unified platform across every order and its respective shipments.
> Choose reliable and efficient carriers, vendors, and ecosystem partners based on their performance history to improve overall customer experience.
Agile supply chains are powered by Pando
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“We needed a platform that could plug into our evolving IT infrastructure, scale with our business, and provide rapid value realization. Pando checked all our boxes!”
Neha Parekh - Director - Supply Chain, Nivea
Neha Parekh
Director - Supply Chain, Nivea
“We needed a platform that could plug into our evolving IT infrastructure, scale with our business, and provide rapid value realization. Pando checked all our boxes!”
“By bringing in world-class technology, industry best practices and the right talent, Pando became our partner of choice and enabled us to achieve our goals and advance further into the journey towards sustainability.”
Mayank Pandey - Wholetime Director - Supply Chain, Castrol India Limited
Mayank Pandey
Wholetime Director - Supply Chain, Castrol India Limited
“By bringing in world-class technology, industry best practices and the right talent, Pando became our partner of choice and enabled us to achieve our goals and advance further into the journey towards sustainability.”
"We needed a modular solution that was scalable and we were hoping to leverage advanced analytics from all the data we were generating on the platform. Pando was the right fit for our requirements."
Poorav Sheth - Chief Digital Officer, Godrej & Boyce
Poorav Sheth
Chief Digital Officer, Godrej & Boyce
"We needed a modular solution that was scalable and we were hoping to leverage advanced analytics from all the data we were generating on the platform. Pando was the right fit for our requirements."
“I love the product and the Pando team is always there to support Marico. They have a high bias for action.”
Jivraj Papdiwal - Head - Logistics, Warehousing & Customer Service, Marico
Jivraj Papdiwal
Head - Logistics, Warehousing & Customer Service, Marico
“I love the product and the Pando team is always there to support Marico. They have a high bias for action.”
"Pando’s implementation in GCPL was one of the smoothest we’ve ever had - to onboard so many people in such a short time was incredible to see.“
Sanchit Bhatnagar - Deputy General Manager - Distribution Planning, Godrej Consumer Products
Sanchit Bhatnagar
Deputy General Manager - Distribution Planning, Godrej Consumer Products
"Pando’s implementation in GCPL was one of the smoothest we’ve ever had - to onboard so many people in such a short time was incredible to see.“
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