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Leading skin-care brand digitizes freight management for efficient operations with Pando Fulfillment Cloud

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Industry:

Consumer Products

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Solutions used:

Collaborative Execution

Freight Audit & Payment

Fulfillment Monitor

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Challenge:

This leading CPG organization was looking to automate and digitize their logistics process to reduce inefficiencies, maintain a digital trail of all their documentation, improve the accuracy of their shipment tracking, and monitor their network performance. 

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Results:

87% FTMR (First Time Match Ratio) resulting in faster, error-free processing of invoices 

 

100% digitization of documentation that are legally tenable

 

450+ customers across modern & general trade onboarded to Pando for consignment tracking
 
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About the company

This leading CPG organization has been manufacturing personal-care products and pressure-sensitive adhesives for over a 100 years. It distributes its products to over 150 countries worldwide.

Shifting to digitization to improve order fulfillment

With over 150 products and 25,000 SKUs, the company's supply chain team realized that both the efficiency of their freight management and the visibility of their shipments were key to providing high service levels to their modern trade and general trade customers. The organization was looking to digitize their fulfillment operations (both planning and execution) and unlock the ability to monitor their carriers' performance. 

The company prioritized digitization of their supply chain operations to achieve four main goals:

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Reduce inefficiencies and manual errors in invoice generation and payment cycles

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Generate and manage digital, legally-tenable PoDs, eWaybills, compliance documentation, and multi-party invoices

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Get device-agnostic location of consignments and provide visibility to customers through consignee web portal

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Monitor and improve their carrier network performance using an analytics-powered dashboard

Pando Fulfillment Cloud for leading CPG organization

Gaining improved control of their carrier network with seamless collaborative execution

With Pando's Collaborative Execution solution, the organization was able to ensure seamless execution of truck placement and dispatching, while also entirely automating the booking and allocation process of their shipments. Pando's consignee portal for customers and carriers' app for assigning trucks brings all stakeholders on a single platform to ensure seamless collaboration on transport-related documentation. In addition to this, through real-time integrations with carriers, the company is now able to easily track their courier shipments via GPS and SIM-based tracking to get timely updates on ETAs and delays.

Gaining improved control of their carrier network with seamless collaborative execution

With Pando's Collaborative Execution solution, the organization was able to ensure seamless execution of truck placement and dispatching, while also entirely automating the booking and allocation process of their shipments. Pando's consignee portal for customers and carriers' app for assigning trucks brings all stakeholders on a single platform to ensure seamless collaboration on transport-related documentation. In addition to this, through real-time integrations with carriers, the company is now able to easily track their courier shipments via GPS and SIM-based tracking to get timely updates on ETAs and delays.

Digitizing freight billing and audit for faster & error-free invoicing

Pando's Freight Audit & Payment solution enabled the organization's carriers to raise legally-tenable GST-compliant invoices on the platform. With an inbuilt rate manager and digital audit trail of documents, Pando helped the organization streamline and automate the invoice reconciliation, payment, and provisioning process. This in turn helped the organization provide cost-accounting for per unit of freight charges. Today, the organization is also able to gain benefits out of dynamic discounting and trip financing which are baked into Pando's platform. 

Digitizing freight billing and audit for faster & error-free invoicing

Pando's Freight Audit & Payment solution enabled the organization's carriers to raise legally-tenable GST-compliant invoices on the platform. With an inbuilt rate manager and digital audit trail of documents, Pando helped the organization streamline and automate the invoice reconciliation, payment, and provisioning process. This in turn helped the organization provide cost-accounting for per unit of freight charges. Today, the organization is also able to gain benefits out of dynamic discounting and trip financing which are baked into Pando's platform. 

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Streamlining carrier performance analytics & control tower

With Pando's Fulfillment Monitor, the company is able to leverage comprehensive dashboards that are customized for different stakeholders to provide them end-to-end visibility and measure their performance against critical KPIs and SLAs. They are also able to perform benchmarking and baselining of their carrier performance, helping them make data-driven decisions.

Why Pando?

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