SRF Chemicals achieves 100% visibility across freight audit & payments with Pando Fulfillment Cloud

Improving customer service levels through optimized delivery planning

Before Pando, SRF Chemicals did not have any tool in place to help plan for or execute dispatches. As a result the organization found that they were sending out shipments with low truck utilization and following inefficient processes for route mapping.

With Pando’s Delivery Planning & Optimization solution, SRF Chemicals is able dynamically plan daily dispatches to ensure cost-load-SLA optimization. The team at SRF Chemicals was able to configure on-ground constraints and parameters within the solution to allow them to create simplified and flexible shipment plans across domestic, import and export shipments.

Enhancing freight visibility through collaborative execution

Pando’s Collaborative Execution solution enabled SRF Chemicals and their network stakeholders (carriers, vendors, etc.) to have complete visibility on the movement of goods from the time it leaves the source up until they reach the destination. With 100% digitized documentation across their freight transport and receipt process, the organization was able to avoid disputes with their carriers around shortages or damages at the time of invoicing and ensure streamlined, timely payments.

Streamlining payments through digitalized freight audit & reconciliation

Through Pando’s Freight Audit & Payment solution, SRF Chemicals was able to enable digital invoice generation, automate payment workflows, and make payment status tracking available to other stakeholders in their network. This solved for a number of issues they were facing around payment disputes with carriers regarding the amount and status of their settlements. Pando’s solution also automatically mapped shortage, damage, fuel charges, etc. within the overall freight spend of SRF Chemicals providing transparency into how much the organization was spending on freight in different areas.

Unlocking a unified dashboard for data-driven decision making

Pando’s Fulfillment Monitor allowed SRF Chemicals to implement a complete digital control tower with a unified dashboard across the entire supply chain execution process to ensure 100% visibility of data. As a result, their teams and other network stakeholders were able to now make insightful decisions backed by data to improve their processes. Network performance management and carrier KPI measurement also became easier with the help of Pando’s carrier performance scorecards and ML-triggered metric comparisons across internal functions with network benchmarks.