Mayank Pandey, Castrol India's Supply Chain Director, discusses managing diverse B2B & B2C chains amid the pandemic. He emphasizes Castrol's digital transformation for better visibility, service, and profit. Pandey outlines challenges like diverse customers and geography, and their partnership with Pando for digitization. He highlights benefits like visibility, service, and margin expansion. Using examples, he shows how technology optimizes supply chains, enhancing efficiency and reducing costs. Pandey illustrates technology's transformative impact on supply chain operations.